Refund Policy

Return Policy for Custom Orders:

Thank you for choosing Lifetime Crystals.

Please note that all custom orders are final and cannot be returned for a refund or exchange unless the item is defective or incorrect due to an error on our part. We take pride in ensuring the quality of our custom-made products and aim for your complete satisfaction.

Defective or Incorrect Items:

If your custom order arrives defective or is incorrect, please contact us within 5 days of receiving your order. We will work with you to promptly resolve the issue.

Contact Information:

For any questions regarding our return policy or to report a defective item, please contact our customer service team at sales@topangacrystals.com  or call us at 818-900-2112